Billing support

Last updated: May 4, 2026

This page is the official billing support contact for charges from MuseNest Club, operated by Phoenix Consulting Group, LLC. If you see a charge you don't recognize, want to cancel a subscription, or need a refund reviewed, start here.

1.Recognizing a charge

If you see a MUSENESTCLUB charge but don't remember signing up, the most common explanations are:

• A subscription started during a free trial that has now converted to paid billing
• A subscription on a creator's page that uses a different display name than the descriptor
• A household member or someone with access to your card subscribed
• A pay-per-view content unlock or tip you sent to a creator

If none of these match, please contact us directly using the form below — we can usually identify the charge in under 24 hours.

2.Cancel a subscription

You can self-serve cancel any active subscription:

1. Go to log in and sign in with the email used at signup.
2. Open your account page.
3. Find the subscription under "Active subscriptions" and click Cancel.
4. You'll receive an email confirming the cancellation. Access continues to the end of the current billing period; no further charges will be made.

Locked out? Email [email protected] from the same address you used at signup and we'll help you regain access or cancel on your behalf.

3.Request a refund

Refunds are reviewed case-by-case under our Refund & billing policy. Common scenarios we approve:

• Duplicate charge for the same subscription
• Technical failure that prevented you from receiving the content you paid for
• An accidental first-time renewal reported within 48 hours
• Fraud or unauthorized card use (we will work with you and your bank)

Email [email protected] with:

• Your account email address
• The date and amount of the charge
• The transaction reference if you have it (last 4 digits of card and last 4 digits of statement reference are enough)
• A brief description of the issue

We acknowledge billing requests within 1 business day and resolve most within 3 business days.

4.Dispute a charge — please contact us first

If you've already filed a chargeback, that's okay — please still email [email protected] so we can cooperate with your bank's investigation and avoid an unnecessary suspension.

5.Contact

• Billing & refunds: [email protected]
• Compliance / abuse / takedowns: [email protected]

Mailing address:

Operating hours: Monday–Friday, 9am–6pm Mountain Time. Email is the fastest channel; we monitor it seven days a week for compliance and fraud-related issues.